1) “The only people who can fix my cell phone are certified technicians.”
No certification is required to operate a cell phone repair shop (with the exception of California, the only state which
requires a special license to repair electronics). While cell phone repair certification is only attainable through
privately-owned repair training schools, there are many self-taught technicians in the industry who haven’t attended
a single training course. These technicians use their vast resources available to research and learn repairs
themselves, instead of traveling and paying to attend a training school. There are hundreds of great repair shops out
there with savvy technicians who aren’t technically “certified,” but could fix your phone without error in no time
On the other hand, there do exist technicians who probably should attend repair training courses, but this is why we
suggest checking online reviews before trusting any repair shop with your device. Online reviews from past
customers tell a lot about the service you’ll get from any small business.
2) “If a third-party repair shop fixes my cell phone, it will void the warranty.”
If you have an iPhone or Samsung smartphone with a broken screen or any other accidental damage, the phone’s
limited one-year warranty is already voided. Going to a “non-certified” repair shop won’t void your warranty.
Service providers will try to convince you to buy a new device instead of repairing it. Repair shops offering
post-warranty repairs will always do what they can to fix your device so you don’t have to buy a new one — and 9
times out of 10 repairing your device will be cheaper than replacing it.
3) “It costs too much money to repair my cell phone.”
This is subjective and prices differ varied on location, but many people think it’ll cost a fortune to get their device
fixed. According to industry data collected in January 2015, the average price to fix the iPhone 6 is $179.
Considering how much of your life revolves around your smartphone and how often you use it on a daily basis, it’s
a small price to pay to get your favorite device working like new. And once you learn how much your device is
actually worth, you’ll realize the repair is definitely worth it.
4) “You want $150 to fix my iPhone?! But I only paid $99 for it!”
This might be the most common misconception about smartphone repair, just because many people don’t know
how valuable their devices actually are. The subsidized rate you pay when signing a 2-year contract is essentially a
down-payment on that device. What seems to be a great deal at first – $199 for a new phone on a 2-year contract –
actually costs more over time and greatly skews the perceived value of the phone. Check out our blog and
infographic to learn the true value of a smartphone.
5) “My cell phone can’t be fixed.”
Yes it can. Promise.
6) “I can fix this iPhone/iPad/Smartphone myself, no problem!”
You can ask any repair technician his/her biggest pet peeve and we can almost guarantee it’s this: customers will
buy cell phone repair parts online, attempt to fix the device themselves and then show up at their local repair shop
with a bag full of screws and a half-assembled smartphone. It doesn’t take a genius to repair a smartphone but
rarely does the average consumer realize how time-consuming (and frustrating) these repairs can be. While we
would never stop a determined DIY-er from attempting to repair their own cell phone, we must warn you: it looks a
lot easier than it actually is. Even if you get it back together with all the pieces in place, if the screen doesn’t turn on
you’re in for a long and painstaking troubleshooting process. Unless you’re highly technical or very confident in
your personal abilities, we advise any inexperienced consumer to leave it to the professionals.
7) “Cell phone repair shops are sketchy and the technicians aren’t certified.”
Unfortunately, just like every other industry in the world, there exist dishonest business owners who take advantage
of their customers. This can give an industry a bad reputation, but this does not mean the industry as a whole can’t
be trusted. The cell phone repair industry is filled with thousands of awesome, trustworthy people who love helping
other people. 90% of repair shops are independently owned small business repair shops. Since local business
thrives on community trust, check out online reviews of your local repair shop to see how they’ve taken care of
their customers before. Chances are they’ll take care of you, too.
Thanks for reading and be sure to share with friends on Facebook, Twitter, and Google+ to educate them on the
facts of the growing cell phone repair industry. Let us know in the comments below which misconceptions you hear
the most or if we missed any!
7 Common Misconceptions about Cell Phone Repair